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1
Overview
2
About you
3 The work 4 Context 5 Access & assets 6
Review & send
Client onboarding
Tell us what you need done.
Support hours work best when the request is concrete. Describe the task the way you'd describe it to a teammate — what's broken or missing, where it lives, and when you need it. We'll scope it against your hour pack and confirm before we start burning time.
Takes about 3–5 minutesHave these ready
- The URL of the site, page, or project that needs work
- A clear description of the task (screenshots or a Loom help)
- Your deadline, if there is one
- Who on your side we should ask when something is unclear
Something needs attention.
Onboarding received.
Your answers are with the production team. Here's what happens next:
- We review everything and flag any open questions within 1 business day.
- You'll get secure access links by email for any platforms we listed - no passwords needed.
- Production kicks off with a visible queue, typically within 5 business days.